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The unofficial tutorial
Français: Contacter le service d'aide de deviantART.
Suomi: Yhteydenotot deviantARTin Help Deskiin
Other language? Watch #InternationalFAQ • Can you translate? Please feel free!


Where to find the Help Desk?

  1. On any dA page, go to the very bottom and click "Help & FAQ" (which looks like this).
  2. To the left, click "Contact the Help Desk" (which looks like this).
And that's it! There are more but this is the simplest way and it works from just about any dA page*.

Some tips


Reporting deviations;
  • To report someone for submitting art theft, hate art etc. do NOT go here - instead click 'report deviation' on the deviation (unless you're the copyright owner).
  • Need to report an entire gallery, all for the exact same thing? Report one deviation, and mention in the report that the same applies to the entire gallery.
Response speed;
  • Before sending a ticket, check the status page for known bugs, reasons to expect delay (like holidays) and other relevant topics.
  • It can be worth going to the #help chatroom to see if there is a helper present - they can give direct help with some (not all) questions.
  • It should normally take no more than a few office days to get response. Some types of violation reports can take longer.
  • Adding more info later? Don't make a new report - go to the existing one and add a comment.
Worried?
  • Need help writing your report or dealing with the situation? The official #communityops group has many guides that may help you.
  • Remember you'll always get response from a human being.
  • This also means you don't have to worry if you were falsely reported; no action will be taken against you if you didn't break the rules.
Other contact;
  • If for any reason you cannot contact the Help Desk from that page, you can email them instead;
    • For policy related matters, email violations@deviantart.com.
    • For any other help requests, email help@deviantart.com.
  • People who don't speak English can speak their own language and the Help Desk staff will use a translator to help them.
  • Need to contact dA staff for another reason than customer support? See the general contact page.

* The exceptions are within a chatroom, and on the front page at endless scrolling. You can always still find it in the main (un)sticky menu.
Recent updates: Updated some info to reflect changes, added info and links for speakers of other languages, modified the layout and phrasing too :)

Note: this is unofficial. I didn't create this as staff member (and I didn't have them look at it either) - it's simply some tips from one community member to another. It is purely based on my own experiences and all that I've read and experienced here in the past 4 years :) I see related questions frequently when I'm helping people in the #help chatroom, so I thought I'd put this together for anyone that needs it. :highfive:


I tried to keep it simple and also concise - please leave a comment if anything's unclear :hug:

(I'm sure there's some people out there with bad experiences or other dissatisfactions with the Help Desk - sorry, I'm not the person you need to yell at. ;P)

The awesome preview image was made by `admx (I modified it to give it a white background as it doesn't seem to deal well with transparent previews) - get a commission from him too! He was even so kind to have me donate the payment towards `RipfangDragon's help request, how kind is that. :eager:



Tutorial by ^namenotrequired but all information is common property really, you're invited to use and spread it anywhere (as long as you don't pretend it's official, that is :D)

Thanks to groups shown to the right hand side for submitting this to their gallery :aww:
Add a Comment:
 

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:iconjust-to-look1:
Just-To-Look1 Featured By Owner Mar 21, 2015  Student Traditional Artist
It's quite disturbing how I want the Help Desk to ban a person, but my response ended up asking me to block that person instead. IT DOESN'T HELP. :stare:

How can I report someone like quackington, who, according to one of my close friends ThrillingRaccoon in I have a problem.Someone named quackington wrote a note to Me that He wanted Me to draw a comic of Elmyra becoming a Cow. I told Him, "No", but He OR Someone tampered with the note and it said that I'd do it. What do I do?
For starters...
He asked Me to draw a Comic of Elmyra becoming a Cow, I said No, but He changed My refusal to an Approval. I tried to say "no" to quackington, but He changed My next note saying that I'd do it tonight. He won't take "No" for an answer!
, had purposely tampered a note? Isn't that against DA rules?

I feel like I need a foolproof strategy to tell the Help Desk to ban him rather than ask me to block him. :x
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Mar 22, 2015  Student Interface Designer
First, there's a better chance of it being solved if your friend reports it herself. ^^

But you can trust that the people responding to reports know the rules and when people should be banned and when they should only get a warning or something else.
Reply
:iconjust-to-look1:
Just-To-Look1 Featured By Owner Mar 22, 2015  Student Traditional Artist
Ah. It's a 'he' though.

He already reported about it, but he said there is no reply from the Help Desk yet.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner 4 days ago  Student Interface Designer
Ah okay! That's okay then, they reply to everything.
Reply
:iconquackington:
quackington Featured By Owner Mar 21, 2015  Student Digital Artist
I am aware of that. I plan on making amends to that person and leaving Deviantart for good!
Reply
:iconcinnamonlover12230:
cinnamonlover12230 Featured By Owner Aug 17, 2014
hello there I found a chat room called #penisroom sexually right :-?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Aug 18, 2014  Student Interface Designer
Best contact them to find out if that's against the rule then! :nod:
Reply
:iconcinnamonlover12230:
cinnamonlover12230 Featured By Owner Aug 18, 2014
ok can you send me the link please
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Aug 21, 2014  Student Interface Designer
Click this link and you'll find out how to do so :) ^
Reply
:iconcinnamonlover12230:
cinnamonlover12230 Featured By Owner Aug 21, 2014
what link
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 7, 2014  Student Interface Designer
The thing we're commenting on :)
Reply
:iconcinnamonlover12230:
cinnamonlover12230 Featured By Owner Sep 8, 2014
above
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 9, 2014  Student Interface Designer
Yes.
Reply
(1 Reply)
:iconraunchyrembrandt:
raunchyrembrandt Featured By Owner Aug 6, 2014
I am new to digital media and want to post pics of my art onto my new Deviantart site, but don't know how or where I send pics that are downloaded on my desk top or are stored as pics on my cell phone.  Please help!  THANK YOU.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Aug 9, 2014  Student Interface Designer
Click "Submit" to the top of any deviantart page :)
Reply
:iconblueyedemoness:
Blueyedemoness Featured By Owner Nov 21, 2013
Okay so every time I get on DA after a while it relocates me to my Stash place and then I have to go to DA that way and then I have to log back in. Also whenever I click a link, whether or not it is on or off the site, that takes me to another part in DA it reloads back into my stash and when I get out I'm back at the DA homepage. I literally have to stop the page from fully loading or else I'll just go back to my stash.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Nov 21, 2013  Student Interface Designer
To me, that sounds like your cookies aren't working properly, try (re-)enabling them first :) FAQ #644: I was told to make sure my cookies are properly enabled. How do I do this?

If that doesn't help - then definitely contact them!
Reply
:iconblueyedemoness:
Blueyedemoness Featured By Owner Dec 1, 2013
Well I tried that and other things with my cookies and it hasn't done anything to fix it =/
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Dec 2, 2013  Student Interface Designer
Alright, then best get in touch with them. :D
Reply
:iconcat-whiskerss:
cat-whiskerss Featured By Owner Sep 21, 2013  Hobbyist General Artist
My group wont close and I really don't want it anymore, I've tried deleting it a few times but Its not working..?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 22, 2013  Student Interface Designer
Yes then you can contact them about that :)
Reply
:iconcat-whiskerss:
cat-whiskerss Featured By Owner Sep 22, 2013  Hobbyist General Artist
never mind -.- figured it out XD
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 22, 2013  Student Interface Designer
Alright! :highfive:
Reply
:iconcat-whiskerss:
cat-whiskerss Featured By Owner Sep 22, 2013  Hobbyist General Artist
XD
Reply
:iconvivpiere:
Vivpiere Featured By Owner Sep 21, 2013  Professional Digital Artist
<font><font class="">Hi ! When I write a message, for example in my "Comments" profile, HTML ([font]) appear... Please, help me !</font></font>
<font><font><font><font>It's really problematic.</font></font></font></font>
<font><font><font><font><font><font>Thank you.</font></font></font></font></font></font>
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 21, 2013  Student Interface Designer
Hi! Are you copying and pasting your text from somewhere?
Reply
:iconvivpiere:
Vivpiere Featured By Owner Feb 15, 2014  Professional Digital Artist

Hi ! Now I don't have this problem. Sorry to answer so late ^^

But I have a new problem : my two newest deviations (Queen of Zangalar and Dark Death) have been duplicated !

Could you help me please  ? ^^

 

Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Feb 15, 2014  Student Interface Designer
Alright, I'm glad :D No problem :hug:

What do you mean duplicated?
Reply
:iconvivpiere:
Vivpiere Featured By Owner Feb 20, 2014  Professional Digital Artist

Hi ! :)

Look please ^^

vivpiere.deviantart.com/

My two newest déviations, Queen of Zangalar an Dark Death appear twice 

Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Feb 20, 2014  Student Interface Designer
Weird! :confused: No idea, it seems they weren't even submitted twice at the same time, but there was some good time inbetween, each time.
Reply
:iconvivpiere:
Vivpiere Featured By Owner Feb 23, 2014  Professional Digital Artist

No, it's the same URL :/

Who should I contact to resolve this problem ?

Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Feb 23, 2014  Student Interface Designer
The URLs are different though if you look carefully at the numbers ^^ 

The Help Desk :nod: Best try first if it happens again if you do it now though!
Reply
:iconvivpiere:
Vivpiere Featured By Owner Sep 21, 2013  Professional Digital Artist
Salut When I write a message, html appear as you can see : help me please !
Reply
:iconsoftytomboy:
SoftyTomboy Featured By Owner Jul 18, 2013  Hobbyist Traditional Artist
Help! Some deviants are spamming me with links to random websites, here:  sta.sh/01746jarcfnl
I keep getting these kind of spams, I tag it as spam but I still get spam :( Help me please?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 18, 2013  Student Interface Designer
Definitely report them to the Help Desk, and make sure to block the accounts too so they can't spam you anymore :) FAQ #96: Can I block people from my profile page?
Reply
:iconsoftytomboy:
SoftyTomboy Featured By Owner Jul 19, 2013  Hobbyist Traditional Artist
Ok, thanks!!
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 19, 2013  Student Interface Designer
You're welcome :hug:
Reply
:iconkatiefrog217:
Katiefrog217 Featured By Owner Jul 2, 2013  Student General Artist
when i got to add new deviations, i can't see the top half of the page, so i can't click the "add art" button. i didnt change anything about my computer settings and it never used to do this. What can i do to fix this?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 4, 2013  Student Interface Designer
That sounds odd! Can you show me a screenshot?
Reply
:iconkatiefrog217:
Katiefrog217 Featured By Owner Jul 4, 2013  Student General Artist
i dont have the screen shot anymore unfortunatly. I think it might have been that my browser glitched and did that to the page for the rest of the day. Its fixed itself now, but thank you for trying to help! If it happens again, i will send u a screen shot.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 5, 2013  Student Interface Designer
Ah alright! Glad to hear. :D :highfive:
Reply
:icondaghrgenzeen:
Daghrgenzeen Featured By Owner Jul 2, 2013  Hobbyist General Artist
Oh oh, I translated this ages ago into Finnish, in case you'd like to have the link up here as well. XD daghrgenzeen.deviantart.com/ar...
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 16, 2013  Student Interface Designer
Thanks much! I've added it :highfive:
Reply
:icondaghrgenzeen:
Daghrgenzeen Featured By Owner Jul 22, 2013  Hobbyist General Artist
:ahoy:
Reply
:iconskrollmon:
skrollmon Featured By Owner May 13, 2013  Hobbyist Filmographer
Hello, Thank you for this!

But i have a question, i contacted the Help Desk recently and everything went fine.
But when i replied to a comment i accidently clicked on "solved", and now i am worried that they don't see this message anymore because it was important. Do the Admins still see this message even if the Request is solved?
Can they still reply to me?
Also.. how can i unsolve my request??
I couldnt find any Information and id be glad to know.

Thanks!
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner May 13, 2013  Student Interface Designer
You're welcome :)

I cannot be sure that they'll see it still or that they'll respond if it's marked 'solved' but as far as I know you should be able to simply add another comment (without marking it as solved this time) to say that you did so by accident.

I hope that helps. :D
Reply
:iconskrollmon:
skrollmon Featured By Owner May 14, 2013  Hobbyist Filmographer
oh gosh that helped, thank you
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner May 14, 2013  Student Interface Designer
You're welcome :hug:
Reply
:iconakutoseigi:
AkuToSeigi Featured By Owner Jan 3, 2013  Hobbyist Traditional Artist
Oh my! thank you so much!
It really helps because,
I've saw many of my friends complains about the art theft recently
(I'll tell them to report)
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jan 3, 2013  Student Interface Designer
You're welcome :hug: make sure to use the 'report deviation' button :)
Reply
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