literature

Contacting the DeviantArt Help Desk

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namenotrequired's avatar
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Literature Text

The unofficial tutorial
Français: Contacter le service d'aide de deviantART.
Suomi: Yhteydenotot deviantARTin Help Deskiin
Other language? Watch #InternationalFAQ • Can you translate? Please feel free!


Where to find the Help Desk?

  1. On any DA page, click "Help & FAQ" at the bottom (which looks like this) to see if your question is answered yet.
  2. If not, you'll want the Contact DeviantArt page.
  3. You'll be asked some questions until you're at the contact form or at the FAQ item that should help you (if not, read on).
And that's it! There are more but this works from just about any DA page.

Some tips


Reporting deviations;
  • To report someone for submitting art theft, hate art etc. do NOT go here - instead click 'report deviation' on the deviation (unless you're the copyright owner).
  • Need to report an entire gallery, all for the exact same thing? Report one deviation, and mention in the report that the same applies to the entire gallery.
Response speed;
  • Before sending a ticket, check the Known Issues page for known bugs, reasons to expect delay etc.
  • It can be worth going to the :#help: chatroom to see if there is a helper present - they can give direct help with some (not all) questions.
  • It should normally take a few office days to get response. Some types of violation reports tend to take longer.
  • Adding more info later? Don't make a new report - go to the existing one and add a comment.
Worried?
  • Need help writing your report or dealing with the situation? The official #communityops group has many guides that may help you.
  • Remember you'll always get response from a human being.
  • This also means you don't have to worry if you were falsely reported; no action will be taken against you if you didn't break the rules.
Other contact;
  • Are you getting stuck in a labyrinth of pages that don't solve your issue? Use the Help Desk Cheat Sheet.
  • If for any reason you cannot contact the Help Desk from that page, you can email them instead;
    • For policy related matters, email violations@deviantart.com.
    • For any other help requests, email help@deviantart.com.
  • People who don't speak English can speak their own language and the Help Desk staff will use a translator to help them.
  • Need to contact DA staff for another reason than customer support? See the general contact page.
21 July 2018: updated because the Help Desk has changed.

Note: this is unofficial. I didn't create this as staff member (and I didn't have them look at it either) - it's simply some tips from one community member to another. It is purely based on my own experiences and all that I've read and experienced here in the past 4 years :) I see related questions frequently when I'm helping people in the #help chatroom, so I thought I'd put this together for anyone that needs it. :highfive:

I tried to keep it simple and also concise. Please send me a note if anything's unclear :hug:

(I'm sure there's some people out there with bad experiences or other dissatisfactions with the Help Desk - sorry, I'm not the person you need to yell at. ;P)

The awesome preview image was made by admx (I modified it to give it a white background as it doesn't seem to deal well with transparent previews) - get a commission from him too! He was even so kind to have me donate the payment towards RipfangDragon's help request, how kind is that. :eager:



Tutorial by namenotrequired but all information is common property really, you're invited to use and spread it anywhere (as long as you don't pretend it's official, that is :D)

Thanks to groups shown to the right hand side for submitting this to their gallery :aww:
Comments282
Polarbearshygirl's avatar
Hello,I need help because I don't seem to have my donations points anymore when I click edit page from my homepage?
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