Shop Mobile More Submit  Join Login


The unofficial tutorial
Français: Contacter le service d'aide de deviantART.
Suomi: Yhteydenotot deviantARTin Help Deskiin
Other language? Watch #InternationalFAQ • Can you translate? Please feel free!


Where to find the Help Desk?

  1. On any DA page, go to the very bottom and click "Help & FAQ" (which looks like this).
  2. To the left, click "Contact the Help Desk" (which looks like this).
  3. You'll be asked some questions until you're at the contact form or at the FAQ item that should help you (if not, read on).
And that's it! There are more but this works from just about any DA page*.

Some tips


Reporting deviations;
  • To report someone for submitting art theft, hate art etc. do NOT go here - instead click 'report deviation' on the deviation (unless you're the copyright owner).
  • Need to report an entire gallery, all for the exact same thing? Report one deviation, and mention in the report that the same applies to the entire gallery.
Response speed;
  • Before sending a ticket, check the status page for known bugs, reasons to expect delay (e.g. holidays) and other relevant topics.
  • It can be worth going to the #help chatroom to see if there is a helper present - they can give direct help with some (not all) questions.
  • It should normally take a few office days to get response. Some types of violation reports tend to take longer.
  • Adding more info later? Don't make a new report - go to the existing one and add a comment.
Worried?
  • Need help writing your report or dealing with the situation? The official #communityops group has many guides that may help you.
  • Remember you'll always get response from a human being.
  • This also means you don't have to worry if you were falsely reported; no action will be taken against you if you didn't break the rules.
Other contact;
  • Are you getting stuck in a labyrinth of pages that don't solve your issue? Use the Help Desk Cheat Sheet.
  • If for any reason you cannot contact the Help Desk from that page, you can email them instead;
    • For policy related matters, email violations@deviantart.com.
    • For any other help requests, email help@deviantart.com.
  • People who don't speak English can speak their own language and the Help Desk staff will use a translator to help them.
  • Need to contact DA staff for another reason than customer support? See the general contact page.
* The exceptions are within a chatroom, sta.sh, and on the front page at endless scrolling. You can always still find it in the main (un)sticky menu.
Recent changes: small updates due to changes in DeviantArt layout and branding.

Note: this is unofficial. I didn't create this as staff member (and I didn't have them look at it either) - it's simply some tips from one community member to another. It is purely based on my own experiences and all that I've read and experienced here in the past 4 years :) I see related questions frequently when I'm helping people in the #help chatroom, so I thought I'd put this together for anyone that needs it. :highfive:

I tried to keep it simple and also concise - please leave a comment if anything's unclear :hug:

(I'm sure there's some people out there with bad experiences or other dissatisfactions with the Help Desk - sorry, I'm not the person you need to yell at. ;P)

The awesome preview image was made by admx (I modified it to give it a white background as it doesn't seem to deal well with transparent previews) - get a commission from him too! He was even so kind to have me donate the payment towards RipfangDragon's help request, how kind is that. :eager:



Tutorial by namenotrequired but all information is common property really, you're invited to use and spread it anywhere (as long as you don't pretend it's official, that is :D)

Thanks to groups shown to the right hand side for submitting this to their gallery :aww:
Add a Comment:
 

The Artist has requested Critique on this Artwork

Please sign up or login to post a critique.

:iconultraloco:
Ultraloco Featured By Owner Edited Jan 25, 2016
I wish this would still work, It was a good tutorial.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jan 31, 2016  Student Interface Designer
Thanks for the reminder - I've just updated it :) It should work this way!
Reply
:iconladymalvoliosander:
I had the exact same issue as WingPony did, just being constantly redirected to their FAQ with no way at all to contact them, not even an email address. I read your conversation so I found the email and page of links you provided so I don't have any further questions. I just thought it might be helpful to clarify that this problem isn't unique to WingPony.
 I don't know what one can do about this, but thank you for reading and for your efforts to help!
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Nov 25, 2015  Student Interface Designer
Yes, it seems to be the new way the Help Desk works! I'll try to remember to update this soon :)
Reply
:iconwingpony:
WingPony Featured By Owner Nov 2, 2015  Hobbyist Digital Artist
How does one actually get to the support ticket form? I can't seem to find it anywhere. I only get re-directed to the FAQ and it involves having to report a user.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Nov 2, 2015  Student Interface Designer
Oh that's strange! Does this link work for you?

help.deviantart.com/contact/?t…
Reply
:iconwingpony:
WingPony Featured By Owner Nov 4, 2015  Hobbyist Digital Artist
Not at all - it just takes me to the circle-jerk round-about. It takes me here: This

Before I had to hit the "Report Deviation" button to even hope to get to the help desk and put in an inquiry ticket. Of course I wouldn't report the piece but it would be the only way to contact the desk directly and now I can't even seem to do that. I've been dealing with a stalker/harasser lately and it needs to be solved. He keeps creating fake accounts of my friends and says awful things to people using our identities. I NEED to get help from the staff! I'm considering taking legal action against this person.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Nov 4, 2015  Student Interface Designer
Thanks for letting me know! I didn't realize the help desk changed so much. I'll look into that when I'm home. I thought that in the meantime I should already let you know you can try to use their email instead. There's help@deviantart.com and violations@deviantart.com - it sounds like you need to use the latter here (see FAQ #538: I can't log in to use the Community Help Desk, is there an email?)

I hope they can help you solve it soon :hug:
Reply
:iconwingpony:
WingPony Featured By Owner Nov 4, 2015  Hobbyist Digital Artist
Thanks! Yeah, the help desk changed to the point where it seems they don't even care about the problems people are having - let alone their user safety! "Oh hey, let's just stick our FAQ here and let it solve problems for us instead of doing our actual job." I'm sorry, but the staff has become so distant from the rest of the members here. I've been on the site for over 7 years and I've never seen this level of disrespect for its members. :/
Reply
:iconwingpony:
WingPony Featured By Owner Nov 5, 2015  Hobbyist Digital Artist
Ah, sounds great. It seems that their email is one of the best ways to do it. I just want this person to stop harassing my friends and I. -_-
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Nov 5, 2015  Student Interface Designer
Indeed! :hug:
Reply
:iconpsychout10:
psychout10 Featured By Owner Oct 30, 2015  Hobbyist Digital Artist
Can i change my brith date? (Birthday) It says its the 30th, its not -.- its the 29th and im dumb
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Oct 30, 2015  Student Interface Designer
You can't but the help desk can fix it for you if you ask :)
Reply
:iconpsychout10:
psychout10 Featured By Owner Oct 30, 2015  Hobbyist Digital Artist
oh okay! Thank you! :D
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Oct 31, 2015  Student Interface Designer
Welcome :highfive:
Reply
:iconstarpony22:
StarPony22 Featured By Owner Oct 28, 2015
Is there a way to report someone making a fake account and copying someone else.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Oct 28, 2015  Student Interface Designer
Yes, do check that it breaks the rules first, if that's the case you can report it as described :)
Reply
:iconechysenpai:
echysenpai Featured By Owner Oct 7, 2015  Hobbyist Digital Artist
Is there anyway to delete tickets?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Oct 8, 2015  Student Interface Designer
No. But you could comment on it to say that it's no longer needed if you found the answer already. Does that help?
Reply
:iconechysenpai:
echysenpai Featured By Owner Oct 8, 2015  Hobbyist Digital Artist
Yes! Thank you! ^^
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Oct 8, 2015  Student Interface Designer
Welcome :D
Reply
:iconfus-ro-yay1:
Fus-ro-Yay1 Featured By Owner Sep 8, 2015
I just found this unbelievable person. And for some odd reason, I can't find the report button. Can you tell me where it is so I can report RedArt10?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 14, 2015  Student Interface Designer
This tutorial explains where to report a person - does it not help? Sorry if I'm misunderstanding you!
Reply
:iconfus-ro-yay1:
Fus-ro-Yay1 Featured By Owner Sep 14, 2015
all i'm saying is that I can't find the report button

Man i'm such an idiot xD
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 15, 2015  Student Interface Designer
Ah no worries! On a deviation or a user account?
Reply
:iconfus-ro-yay1:
Fus-ro-Yay1 Featured By Owner Sep 15, 2015
user account
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 16, 2015  Student Interface Designer
Ah no, there is no report button on a user account, to report them you write to the help desk :)
Reply
:iconfus-ro-yay1:
Fus-ro-Yay1 Featured By Owner Sep 16, 2015
ah ok. Thank you
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 17, 2015  Student Interface Designer
Glad to help :highfive:
Reply
:iconfus-ro-yay1:
Fus-ro-Yay1 Featured By Owner Jul 24, 2015
is it possible to report a group or something? Cause I really want to report this group (and the person too): uglyhorseshitartwork.deviantar…
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 25, 2015  Student Interface Designer
Sure you can report them if you find a rule that they are breaking!
Reply
:iconfus-ro-yay1:
Fus-ro-Yay1 Featured By Owner Jul 25, 2015
ok. but how do I report them?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 25, 2015  Student Interface Designer
Follow the steps in this tutorial and make sure to be clear who broke which rules :)
Reply
:iconfus-ro-yay1:
Fus-ro-Yay1 Featured By Owner Jul 25, 2015
ok. thank you
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jul 26, 2015  Student Interface Designer
No worries :hug:
Reply
:iconxxpan-demon-iumxx:
XxPan-Demon-IumxX Featured By Owner Apr 4, 2015  Hobbyist General Artist
Is it possible to cancel or delete my tickets/requests?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Apr 7, 2015  Student Interface Designer
Not exactly but you can comment on it to say that you don't need help anymore ^^

Find it by going to help.deviantart.com/ and click 'view your tickets'
Reply
:iconxxpan-demon-iumxx:
XxPan-Demon-IumxX Featured By Owner Apr 7, 2015  Hobbyist General Artist
Thank you!
Reply
:iconpeppermintsoda:
PeppermintSoda Featured By Owner Mar 21, 2015  Student Traditional Artist
It's quite disturbing how I want the Help Desk to ban a person, but my response ended up asking me to block that person instead. IT DOESN'T HELP. :stare:

How can I report someone like quackington, who, according to one of my close friends ThrillingRaccoon in I have a problem.Someone named quackington wrote a note to Me that He wanted Me to draw a comic of Elmyra becoming a Cow. I told Him, "No", but He OR Someone tampered with the note and it said that I'd do it. What do I do?
For starters...
He asked Me to draw a Comic of Elmyra becoming a Cow, I said No, but He changed My refusal to an Approval. I tried to say "no" to quackington, but He changed My next note saying that I'd do it tonight. He won't take "No" for an answer!
, had purposely tampered a note? Isn't that against DA rules?

I feel like I need a foolproof strategy to tell the Help Desk to ban him rather than ask me to block him. :x
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Mar 22, 2015  Student Interface Designer
First, there's a better chance of it being solved if your friend reports it herself. ^^

But you can trust that the people responding to reports know the rules and when people should be banned and when they should only get a warning or something else.
Reply
:iconpeppermintsoda:
PeppermintSoda Featured By Owner Mar 22, 2015  Student Traditional Artist
Ah. It's a 'he' though.

He already reported about it, but he said there is no reply from the Help Desk yet.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Mar 25, 2015  Student Interface Designer
Ah okay! That's okay then, they reply to everything.
Reply
:iconquackington:
quackington Featured By Owner Mar 21, 2015  Student Digital Artist
I am aware of that. I plan on making amends to that person and leaving Deviantart for good!
Reply
:iconcinnamonlover12230:
cinnamonlover12230 Featured By Owner Aug 17, 2014
hello there I found a chat room called #penisroom sexually right :-?
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Aug 18, 2014  Student Interface Designer
Best contact them to find out if that's against the rule then! :nod:
Reply
:iconcinnamonlover12230:
cinnamonlover12230 Featured By Owner Aug 18, 2014
ok can you send me the link please
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Aug 21, 2014  Student Interface Designer
Click this link and you'll find out how to do so :) ^
Reply
:iconcinnamonlover12230:
cinnamonlover12230 Featured By Owner Aug 21, 2014
what link
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Sep 7, 2014  Student Interface Designer
The thing we're commenting on :)
Reply
Add a Comment:
 
×

:iconnamenotrequired: More from namenotrequired


Featured in Collections

CR Related by KovoWolf


More from DeviantArt



Details

Submitted on
September 3, 2012
File Size
3.7 KB
Submitted with
Sta.sh
Link
Thumb

Stats

Views
10,948 (4 today)
Favourites
107 (who?)
Comments
185

License

Creative Commons License
Some rights reserved. This work is licensed under a
Creative Commons Attribution 3.0 License.
×